Privacy policy
Last updated: August 2026
At Mother Tongue Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you shop with us.
Who We Are
Mother Tongue Co is a UK-based online store offering thoughtfully designed, print-on-demand products inspired by culture, language and belonging.
If you have any questions about this Privacy Policy, please contact us:
Email: support@mothertongueco.shop
What Information We Collect
When you place an order or contact us, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number (if provided)
- Order details and purchase history
- Payment information (processed securely by our payment providers—we do not store your card details)
- Information you provide when contacting customer support
When you visit our website, we may also automatically collect certain technical information such as:
- IP address
- Browser type
- Device information
- Pages visited and how you use our website
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Communicate with you about your purchase
- Process refunds where applicable
- Improve our website and shopping experience
- Detect and prevent fraud
- Comply with legal and tax obligations
If you choose to subscribe to our newsletter, we may also send you occasional updates about new collections, offers and news. You can unsubscribe at any time using the link in our emails.
Shopify
Our store is hosted by Shopify.
Shopify provides the online platform that allows us to sell our products and securely process your orders. Your personal information may therefore be processed by Shopify in accordance with their own Privacy Policy.
Cookies
Our website uses cookies and similar technologies to:
- Keep your shopping cart working correctly
- Remember your preferences
- Understand how visitors use our website
- Improve the performance of our store
You can control cookies through your browser settings.
Who We Share Information With
We only share your information when necessary to operate our business, including with:
- Shopify
- Payment providers
- Print and fulfilment partners who produce and ship your order
- Delivery companies
- Professional advisers where legally required
- Government or regulatory authorities where required by law
We do not sell your personal information.
How Long We Keep Your Information
We keep your information only for as long as necessary to fulfil your order, comply with legal obligations, resolve disputes and maintain appropriate business records.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal data
To exercise any of these rights, please contact us at:
support@mothertongueco.shop
Keeping Your Information Safe
We take appropriate security measures to protect your personal information. However, no website or internet transmission can ever be guaranteed to be completely secure.
Children's Privacy
Mother Tongue Co is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
International Transfers
Some of the companies we work with, including Shopify and fulfilment partners, may process information outside the United Kingdom. Where this happens, appropriate safeguards are used to protect your personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.
Contact
If you have any questions about this Privacy Policy or how your information is used, please contact us:
Mother Tongue Co
United Kingdom
📧 support@mothertongueco.shop