Refund policy

Return & Refund Policy

At Mother Tongue Co, every product is printed especially for you once your order is placed. This helps us reduce waste and avoid overproduction, so thank you for supporting a more thoughtful way of shopping.

Returns

Because our products are made to order, we do not accept returns or exchanges for:
Change of mind
Ordering the wrong size, colour or design
Accidental orders

Please take a moment to check product descriptions, measurements and your order details before completing your purchase.

Damaged, Faulty or Incorrect Items
We want you to love your order. If your item arrives damaged, faulty or you receive the wrong product, please contact us within 30 days of delivery.
Email us at support@mothertongueco.shop with:
Your order number
A brief description of the problem
Clear photographs of the item and packaging
We'll review your claim as quickly as possible and, where appropriate, arrange a replacement or refund at no additional cost to you.

Return Approval
If we ask you to return an item, we will provide instructions on how to do so. Please do not send items back without contacting us first, as we may be unable to process your return.

Refunds
Once your claim has been approved, any refund will be made to your original payment method. Refunds are usually processed within 10 business days, although your bank or card provider may take a little longer to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at support@mothertongueco.shop.

European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law. These rights will apply where required and are not affected by this policy.

Questions?
If you have any questions before or after placing an order, we're always happy to help.
📧 support@mothertongueco.shop